Shipping and Return Policy
Shipping
We are currently shipping Australia-wide.
Orders are processed within 2–3 business days. You will receive an email with tracking details once your order has been dispatched.
Standard delivery (Australia): 3–7 business days.
Express delivery (Australia): 1–3 business days (where available).
Complimentary standard delivery is available for all Australian orders over $150 AUD.
Please note: delivery times are estimates and may vary due to factors outside our control, such as postal delays and public holidays.
Returns
We want you to love your purchase. If there is a problem with your order or you feel unsatisfied, you may return any unopened product within 14 days. Our policy is guided by the Australian Consumer Law (ACL):
If your item is faulty, damaged, incorrect, or does not match the description, you are entitled to a refund, replacement, or store credit.
To request a return, please contact us within 14 days of receiving your order at [insert contact email].
Change of Mind Returns
Due to hygiene and safety reasons, we cannot accept returns for opened or used products.
We do accept returns for unopened, unused items in their original packaging within 30 days of delivery.
In this case, return shipping costs are the responsibility of the customer.
How to Return an Item
- Email us at [insert contact email] with your order number and reason for return.
- Once approved, we will provide you with return instructions.
- Refunds will be processed to your original payment method once the returned item has been received and inspected.
Contact us anytime