FAQ

Q: How much should I use?
A: For face and hair, warm 3 drops of oil between palms and gently massage in an upwards and outward motion.

For Body, warm 1-3 pumps of oil between palms and gently massage into clean skin.

Q: How long will it take to see results?
A: Some users notice immediate softness or radiance. For long-term benefits, we recommend consistent use over 4–6 weeks.

Q: Can I use this on my hair and face?
A: Yes. This oil is designed to nourish both skin and scalp.

Q: Is this vegan and cruelty-free?
A: Yes. Our formulas are cruelty-free, crafted with respect for both nature and life. We only test on consenting humans. ;)

Q: Is it safe during pregnancy or breastfeeding?
A: Always consult with your healthcare professional before introducing any new skincare products into your routine. Our products are crafted with gentle, high quality and natural ingredients suitable for most skin types. However, every pregnancy is unique, and skin can be more sensitive during this time.

Q: How long does a bottle last?
A: With daily use, most customers find that a bottle lasts 1–3 months depending on size and application.

Q: Do you use preservatives?
A: Our oils don’t require heavy preservatives. Our oils rely on the natural benefits of our ingredients and antioxidants like Vitamin E to maintain freshness and stability.

Q: How should I store my products?
A: Keep them in a cool, dry place away from direct sunlight. This helps preserve the natural integrity of the oils and botanicals.

Q: How long is the shelf life?
A: Our oils are best used within 12 months of opening. Each bottle is crafted fresh in small batches to ensure quality.

Q: Where are your ingredients from?
A: Our Camellia oils are wild harvested from our family farm in the south of China. We source our quality botanicals from TCM certified practices and the rest of our ingredients are sourced locally in Australia. Global botanicals with local soul. We infuse our blends with reverence and respect for their origins.

Q: Are your products natural or organic?
A: We prioritise natural ingredients wherever possible and avoid unnecessary additives. While not all ingredients are certified organic, they are carefully chosen for quality, safety, and effectiveness.

Q: Is your oil suitable for all skin types?
A: Yes — our oil is designed to be lightweight and gentle, making it suitable for most skin types, including sensitive skin. However, as with all skincare, sensitivity varies. We recommend a patch test before first use.

Q: What happens if I have a reaction?
A: Stop using it immediately. Email us. While we cannot offer medical advice, we’ll figure it out together and guide you through the next steps.

Q: Do you accept returns?
A: Yes — as long as the product is unopened and within 30 days of purchase. See our full Returns Policy below.

Q: Are you AICIS compliant?
A: Yes. Registered, insured, all ingredients used meet requirements under the Australian Industrial Chemicals Introduction Scheme and fully compliant with Australian laws.

Q: Is it TGA approved?
A: It’s not a therapeutic good. It’s a cosmetic, listed and compliant with AICIS.